Orders Without Chocolate

Non Sensitive items typically ship from our shop Same-Day or Next-Day, Mon-Fri.

Orders With Chocolate

Temperature Sensitive items typically ship out on Monday-Wednesday.

If you are located in a zone that is Next Day UPS Ground Delivery from 34761 (most accessible parts of Florida, some parts of Georgia), then we may ship on Thursday if the package can arrive on Friday.

Weather

We monitor weather conditions both at our location as well as your location, and may hold a package a day or two if it’ll be cooler weather.

Shipping over Weekends & Holidays

We will not ship a package if it will be held over a weekend or holiday if the climate is on the hot side at either our location, the destination, or en-route.

Delivery Day Preferences

If you have a specific day you’d prefer to receive your package, please include it in the notes. We will do our best to accommodate you. Keep in mind that we ship chocolate Mon-Weds, so having it arrive on Monday wouldn’t be a typical possibility.

You may specify a shipping address that is different to your billing address if you prefer to have your order delivered to a family member, friend, neighbor, or your work.

Orders Without Chocolate

Non Sensitive items typically ship from our shop Same-Day or Next-Day, Mon-Fri.

Orders With Chocolate

Temperature Sensitive items typically ship out on Monday-Wednesday.

If you are located in a zone that is Next Day UPS Ground Delivery from 34761 (most accessible parts of Florida, some parts of Georgia), then we may ship on Thursday if the package can arrive on Friday.

Weather

We monitor weather conditions both at our location as well as your location, and may hold a package a day or two if it’ll be cooler weather.

Shipping over Weekends & Holidays

We will not ship a package if it will be held over a weekend or holiday if the climate is on the hot side at either our location, the destination, or en-route.

Delivery Day Preferences

If you have a specific day you’d prefer to receive your package, please include it in the notes. We will do our best to accommodate you. Keep in mind that we ship chocolate Mon-Weds, so having it arrive on Monday wouldn’t be a typical possibility.

You may specify a shipping address that is different to your billing address if you prefer to have your order delivered to a family member, friend, neighbor, or your work.

Note: Please be honest with us when it comes to shipping and melted chocolate. We take it seriously, and use our customers feedback to make (sometimes immediate and expensive) adjustments to how we ship our products in order to avoid future issues.

Shipping chocolate is a Team Effort. If we did our part, and you did yours (bringing it into the house as soon as it arrived, not leaving it on the porch in the sun, or in a hot car, etc), and it arrived in a way that negatively impacted your enjoyment of our products or experience with us, don’t worry! We’ll work together to make things right. Just continue reading to learn more about how we guarantee our shipments.

Chocolate Bars

If your chocolate arrived a little soft but still in the form of a chocolate bar, you should be able to just put it in a room below 70 degrees, or a fridge, and it’ll firm right up again. This is fairly typical during hot weather. As long as chocolate doesn’t get over around 90F, it should remain “In Temper” and harden without any negative effects.

If it arrived as a puddle, soup, or chocolate sauce, or looks like it was at some point a puddle that re-solidified, then take a photo and send to us, and we’ll work to make it right.

Then just use the chocolate for a delicious hot chocolate drink, melt it over ice cream, or bake some brownies with it!

Melted Chocolate is not Bad Chocolate!

If it gets hotter than around 95F, it may re-solidify with white streaks, a light haze, melt quickly in your fingers, have a mottled appearance, etc. This happens because the chocolate is no longer “In Temper.” It only affects the texture. It’s still fine to eat, drink, and bake with. Please do not discard it, just put it to good use and enjoy!

Sipping Chocolate

Because sipping chocolate is not tempered to begin with, and the end goal is to melt it anyway, it doesn’t make sense to offer any kind of guarantees. If it shows up as a chunk in the bottom of a bag instead of a nice crumbly texture, you should be able to crumble it apart in your fingertips once it’s solidified again at room temperature.

Baking Chocolate

If you were planning to use the chocolate for baked goods or anything that would be heated over 95F: You can go ahead and use it the way you would normally. It will not impact your recipe or the quality of the chocolate or baked good.

If you were planning on using the chocolate as a Tempered Couverture Chocolate: Please contact us with a photo of the chocolate, and a description of what you wanted to use it for that requires it to be tempered, and we’ll work with you to correct the problem.

When selecting our standard shipping option, most of our shipments go out with UPS. From time to time, we may select USPS.

If you have a strong preference for one over the other, please mention this in the Notes when placing your order.

You may also select specific shipping methods if you require expedited service.

It is sufficiently challenging to ship chocolate from our hot climate in Florida to destinations within the USA.

We have not yet experimented with shipping to other countries.

If you are OK being a test subject, and accept that our chocolate may not arrive in perfect condition, we would probably be willing to try. Please contact us to discuss.